Network and computer support staff are more and more in demand in Great Britain, as companies become progressively more dependent upon their knowledge and capacity to solve problems. The world's hunger for such qualified and commercially astute individuals is consistently on the grow, as everywhere we work becomes progressively more reliant on computers.

If there's any chance you'll be enrolling with a trainer that still utilises workshops as a benefit of their course, then you should know about these problems encountered by the majority of students:

* Masses of visits to the workshop centre - often quite a distance away.

* Weekday availability for workshops can be usual, and getting two to three days out of work causes a lot of problems for the majority of students who work.

* If we get 4 weeks annual leave, spending half on educational events leaves us with very few opportunities for days off.

* In a situation where running costs are very high, a lot of schools really push the size of the class - which isn't ideal (giving less time per student).

* Tension is often caused inside the classroom as most students want to move at a pace comfortable for them.

* Most students talk of the high costs involved with travelling back and forth to the venue whilst paying for accommodation and food becomes prohibitively expensive.

* Not wanting employers to know about the training can be high on the list of priorities to many students. You don't want to give up potential advancement, income boosts or achievement in your job because of your studies. When your boss discovers that you're undertaking certification in another area entirely, how will they regard you?

* Posing questions in a class full of students will often make any one of us feel awkward. Would you admit that you've occasionally avoided posing a question as you were worried it might make you look silly?

* Working away from home - a minority of trainees need to live or work somewhere else for sections of their study. Workshops become problematic to attend, unfortunately you've already coughed up the readies in your initial payment.

Wouldn't it be better to watch a video and be taught by industry specialists one-to-one through ready-made modules, doing them at your convenience - not somebody else's. Study can happen anywhere that suits. If you own a laptop, you could get a bit of sunshine in your garden while you work. Any issues that arise just make use of the 24x7 support. Repeat any of the classes when you're preparing for exams - repetition is good for memory. And no worrying about keeping up with note-taking either - everything's prepared ready. Even though this can't completely avoid every little difficulty, it undoubtedly makes things easier, simpler and less stressful. Plus you've got less costs, hassle and travel.

At the top of your shopping list for a training program should be full 24x7 support from dedicated instructors and mentors. Far too often we see trainers who will only offer a basic 9am till 6pm support period (maybe later on certain days) with very little availability over the weekend. Try and find training where you can receive help at all hours of the day and night (even if it's early hours on Sunday morning!) You want 24x7 direct access to mentors and instructors, and not simply some messaging service that means you're waiting for tutors to call you back during office hours.

The most successful trainers utilise several support facilities around the globe in several time-zones. Online access provides the interactive interface to provide a seamless experience, any time of the day or night, help is just a click away, avoiding all the delays and problems. Never settle for less than this. 24x7 support is really your only option with computer-based training. It's possible you don't intend to study late evenings; but for the majority of us however, we're working during the provided support period.

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